ANNEX I , PART A
1. when the travel organizer is the travel agency Atlantis travel
When a combination of package travel services is offered in terms of the Law on the Provision of Tourism Services: The traveler has all the rights arising from the provisions of the Law on the provision of services in tourism relating to the package deal. Atlantis travel travel agency is responsible for the proper execution of the package deal as a whole. The Atlantis travel travel agency has a statutory guarantee for the reimbursement of passenger payments and, if the transport is included in the package deal, ensuring the repatriation of passengers in the event of insolvency. More information on the most important rights related to the package deal agreement can be found at:
2. when the travel organizer is another travel agency
When a combination of package travel services is offered in terms of the Law on the Provision of Tourism Services: The traveler has all the rights arising from the provisions of the Law on the provision of services in tourism relating to the package deal. The travel agency that organizes the trip is fully responsible for the proper execution of the package deal as a whole. The travel agency that organizes the trip has a legally prescribed guarantee for the compensation of the passenger’s payments and, if the transport is included in the package deal, ensuring the repatriation of the passenger in case he becomes insolvent.
Key rights under Directive (EU) 2015/2302 :
Travellers will receive all essential information about the package before concluding the package travel contract.
There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
Travellers are give an emergency telephone number or details of a contact point where they can get in toucher with the organiser or the travel agent.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
The price of the package may only be increased if specific costs rise (for instance , fuel prices) and if expressly provided for in the contract and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organise reserves the right to a price increase, the traveller has a right to a price recddution if there is a decrease in the relevant costs.
Travelers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other then the price, are changed significantly. If before the start of the package the trader resposible for the package cancels the package, travellers are enittled to a refund and compensation where appropriate.
Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exeptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justiable termination fee.
If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost.
Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and substantially affects the performance of the package and the organiser fails to remedy the problem.
Travellers are also entitled to a price reduction and/or comepnsation for damages where the travel services are not performed or are improperly performed.
The organiser has to provide assistance if the traveller is in difficulty.
If the organiser or, in some Member States, the retailer becomes insolvent, paymets will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the packge and if transport is included in the package, repatriation of the travellers is secured. Atlantis travel has taken out insolvency protection with Insurance company UNIQA OSIGURANJE: Insurance policy 11-7002916101 Security gurantee policy 45-7002916102., email@example.com, telephone 03851 6324 200, telefax 0038516324250, Planinska 13a, Zagreb Croatia.
Travellers may contact this entity or, where applicable , the competent authority Ministry of Tourism , Prisavlje 14, 10 000 Zagreb, e-mail: firstname.lastname@example.org, tel. +385 1 6169 243. Direcitve ( EU) 2015/2302 as trasnposed into national law